Create environments where everyone can thrive. Accessibility gives you access to markets and talent your competitors overlook.
One in six people in the world lives with a disability. Most of those disabilities are non-visible. We help organisations design environments, services, and communications that work for this underserved segment, and for everyone else.
From your workforce to your customers, across every touchpoint.
Real Impact Hub partners with companies to embed accessibility into how they operate, not layer it on as an afterthought – from employee experiences to customer-facing services. We work across physical spaces, digital systems, and communications to build practices that reduce friction, expand your reach, and build loyalty.
Our commitment to accessibility is defined by three key focus areas.
-
![]()
Physical Accessibility
We advise on accessible physical environments, from offices and retail spaces to event venues and transport hubs. Spaces designed for accessibility reduce friction for everyone who moves through them.
- Create quiet zones or rest areas
- Improve signage and wayfinding
- Review layout for accessibility and flow
- Advise on accessible event and space design
-
![]()
Digital Accessibility
We help you make websites, apps, and AI tools and services usable by everyone. Good digital accessibility benefits users with sensory, cognitive, and motor needs, as well as anyone navigating your systems under time pressure or on the move.
- Simplify written content and messaging
- Improve navigation and user journey
- Review UX and screen-reader compatibility
- Consult on accessible websites, apps, and AI interfaces
-
![]()
Cognitive & Communication Accessibility
Internal policies, customer communications, service scripts. We help you write and train for clarity and inclusion, using plain language that reduces confusion, speeds decisions, and builds trust.
- Design easy-read or plain language content
- Review internal comms and policies
- Deliver inclusive communication training for staff and leadership
- Improve customer service scripts and tone
- Build awareness of invisible needs
How we work together
We’ve designed three service streams to meet you where you are today, providing the tools and training you need to move forward with confidence.
Accessibility Audits & Consultancy
Assess, improve, and implement accessibility across your company.
Our audits cover physical, digital, and cognitive accessibility. We review your internal and external environments, from customer journeys to employee experiences, and provide clear, actionable next steps.
For organizations who want to:
Understand where their current gaps are
Respond to new legal requirements
Improve both customer and employee experiences
Make accessibility part of their long-term strategy
Accessibility & Inclusion Training
Workshops delivered by professionals with lived experience of disability.
Tailored training for staff and teams, focusing on real-world needs, inclusive service, and practical awareness. Your teams learn from people who navigate these barriers daily.
For organizations who want to:
Raise internal awareness
Train front-line staff to respond with confidence and care
Build inclusive company culture that supports retention
Offer meaningful, experience-led training
Accessibility & Diversity Campaigns
External communications that honor your progress with authenticity.
We help you translate internal milestones into meaningful awareness campaigns. By co-designing with the communities you represent, we ensure your message is not just heard, but trusted.
For organizations who want to:
Communicate accessibility efforts with integrity (and avoid "compliance-washing").
Host inclusive events that consider both physical and sensory needs.
Review campaign assets for authentic representation and digital accessibility.
Audit brand language to ensure it resonates with underrepresented voices.
Build long-term community credibility rather than one-off "token" moments.
Accessibility reaches further than you think.
When you build more accessible environments, you improve life for your customers, your teams, and your business. Whether someone lives with a visible disability or not, they are likely impacted by access barriers, or love someone who is.
What changes when you get this right:
-
01
Customers who return and recommend
-
02
Employees who stay and perform
-
03
Smoother communication across teams, reduced friction from hiring to delivering
-
04
Stronger brand trust and reputation
-
05
Newly identified blindspots in services and product-range improve service and product offerings
-
06
Environments that work across abilities, ages, and contexts
